AI Powered Stylist Platform and Automation
The online stylist team was spending a significant part of every working day on coordination that should have been handled by the system. Matching customers to stylists, routing work, chasing status. I defined the problem with operations, scoped the fix with engineering, and shipped iteratively into live workflows without disrupting the team mid-shift. From there I led product for a wider set of AI systems: automated outfit curation with a structured AB testing program against human stylists, and a feedback system that unified four disconnected internal tools into one stylist facing view with AI generated summaries.
- Reduced manual coordination workload by 80% through automated customer-stylist assignment
- Increased throughput from 29 to 34 orders per day through AI-assisted decision support, keeping stylists in control of every customer-facing call
- Targeted 80%+ preview acceptance rate for AI generated outfit previews across a structured menswear and womenswear testing program
- Unified four fragmented feedback sources into a single stylist facing view, closing a gap where customer input was getting lost before reaching decision makers